Charge 3 screen has a white line across the screen from left to right

[simonrhurt]

I just received my tracker about an hour ago. I've turned it on and synced it and I've got a solid white line across the middle of the screen! Is there any way of fixing this or is it going to have to be sent back for replacement?

A reboot didn't help...

[KateFitbit]

@simonrhurt Sorry to hear this and thanks for restarting the device. Is the display blank or does it otherwise look normal? 

[simonrhurt]

Hi, the display works even after a reboot but it just has a straight white
line all the way across 😞

[Buzzsaw]

Mine had the white line while the update was being processed...took about 30 minutes...

Did you get the update firmware message when you went through the install process in the app??

[simonrhurt]

Hi. Yup, I had that and it updated fine. 😞

[Alyson57]

I received my Fitbit Charge 3 yesterday and I also have a white line across the screen. What can I do to remove it? 

[jaybyrd2]

Update the firmware via the App.

[KateFitbit]

@simonrhurt Thanks for getting back to me. Could you post a screenshot of the white line? 

[whoflungpooh]

me too factory reset now its stuck on smily face - tech support said it's been escalated and I will get an email later - really peeps come on

[StrawHatHappy]

My Charge 3, which I purchased yesterday, has a few lines going right through the middle of the display. I restarted it three times but it has had no effect. Everything else seems to function just fine though.

[Alyson57]

[image1.jpeg]


This is what I’m seeing.

Hope this helps you to sort my problem...because I wouldn’t have expected this... and seemingly Im not the only one experiencing this issue.

Regards

Sent from my iPhone

Moderator edit: personal info removed

[simonrhurt]

Here you go. Don’t fee I really need to highlight where the line is! 😉

[KateFitbit]

@simonrhurt Thank you for this image! This is not what I expected. I went ahead and created a case for you. Someone should be contacting you soon. 

@Alyson57 I can't see the image, but does it look like what @simonrhurt posted? 

[Nan-001]

I too have this problem with a white line across my screen, it wasn't there when I went through setup though. It appeared on the screen when I reconnected to top up the charge after setup.

could I have chosen show battery status when I chose my clock face while in charging mode?

[simonrhurt]

Ive requested a return from where I ordered the item from so I don't need
to be contacted now. Thanks though.

[KateFitbit]

@simonrhurt thanks for the update and again for bringing this to our attention.

@StrawHatHappy I've added you to this thread. 

@StrawHatHappy, @Nan-001 I don't know if showing battery level has anything to do with it. Does it look like this? If is looks different can you Could you post a screenshot? 

[Nan-001]

It is as shown in Simons picture

[skrauze]

Just got mine as well... exactly the same problem. Whacking great line across the screen as soon as I turned it on, updating now and it's still there, below the bar showing the status of the update.

[SantiR]

@Nan-001 @skrauze Thanks for your replies and for reporting that you are also experiencing the same situation.

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.

Keep me posted! 

[KC1817]

Also having the same issue. I received my Charge 3 today and it had the same issue at start up and after a firmware update. Please advise Fitbit.