Charge 3 screen has a white line across the screen from left to right

[simonrhurt]

I just received my tracker about an hour ago. I've turned it on and synced it and I've got a solid white line across the middle of the screen! Is there any way of fixing this or is it going to have to be sent back for replacement?

A reboot didn't help...

[Comeg27]

I have the same issue with the white line across screen. Wasnt there initially.

[SunsetRunner]

Hi, 

Just got my Charge 3 today and have the same issue, Is there a fix?

Thanks

[Nan-001]

Still waiting to hear back from Fitbit?

come on Fitbit is there an update or are we sending our purchases back?

[Cathshire13]

Fitbit 3 just arrived this afternoon. Experiencing same white line issue. Any update on solution for this yet? Please advise ASAP

thanks

[Vatnabonden]

White line a cross my screens also. 

[SantiR]

@KC1817 @Comeg27 @SunsetRunner @Cathshire13 @Vatnabonden Welcome to the Fitbit forums! Thanks for also reporting that you are experiencing this. Thanks for the details provided.

I went ahead and created cases with customer support for each of you. Please keep an eye on your email inbox for next steps.

Keep me posted! 

[Josh85lil]

My screen also has a white line going across the screen 

I’m having the same issue the screen is fine just has annoying white line going across the screen 

Moderator edit: updated post. 

[Jenny83]

Experiencing a white line across the top of my screen. Just got my Fitbit today. Any solutions for this?

[Josh85lil]

I’ve been on chat with tech support for almost an hour trying to figure it out 

keep you posted if anything

[JessJ25]

This is happening to mine too. Only the line is just a bit lower. I tried restarting it and its still there. It appeared right after I tried the 2-minute relaxation, which is kind of funny if you think about it lol 

[Josh85lil]

Hahaha they told me they sent my pics up to some specialists and will hear back via email. This should be a fun time!!!

Sent from my iPhone

[JessJ25]

Yes. Lol I was told they were opening a case and I would be contacted in the future. I really have had great experiences with their customer service... knock on wood.

Sent from my iPhone

[Tanya_Montiel]

Hi

Just got my Fitbit and I also have that white line on the screen. Does someone know how to fix it?

[Alyson57]

I keep being promised a solution soon... nothing forthcoming.

Sent from my iPhone

[Nan-001]

I just got asked to reboot but it hasn’t corrected the fault so awaiting further instructions

Sent from my iPhone

[Josh85lil]

No resolution yet it’s been kicked up to the charge 3 specialist team

Sent from my iPhone

[Josh85lil]

They have bumped it up to the charge 3 specialist team for a resolution

Sent from my iPhone

[DanT1080]

Same issue after updating Fitbit.

[Laurs90]

Hi

i am having the same problem with the white line across it, please help.

thanks

[MatthiasBartel]

I had the same problem with the white line. After the latest FW update and some time (1-2hrs) the white line suddenly disappeared. But I will give it back and get a new one.