Charge 3 screen has a white line across the screen from left to right

[simonrhurt]

I just received my tracker about an hour ago. I've turned it on and synced it and I've got a solid white line across the middle of the screen! Is there any way of fixing this or is it going to have to be sent back for replacement?

A reboot didn't help...

[SJH50]

I’ve got the same, seems to have started after I got stuck in the rain... although supposed to be waterproof??

I can’t even read anything but the time...

I’ve tried reboot, restarting etc.. no help. 

any help would be great 

thanks!!

[orangutansaver]

Apparently there is an update available for the app. Try searching for it or ask customer services about it. The band across the screen is the download time

Sent from my iPhone

[David-McM]

Hello

I have just brought an Inspire HR

I set it up with app on PC and advised its synced after input code from the watch

However I just have a white line across the screen & no functionality

Can you help

Thanks

David  

[MiniTrukker]

I'm having the same issue. Is there a fix for it or? Should I call customer service?

[FT1]

Call and hope they can help. My screen turned totally black but app on phone works

Moderator edit: personal info removed

[SJH50]

Mine had several small white lines.. firmware update installed last week was supposed to take care of it but mine actual got worse, can barely see the display at all... 

 and that’s actually clearer in the photo... anyone else have more than 1 line going through or in the past two days mine has had no display... I’ve not heard of any fix, but will be contacting support again... 

[SunsetRunner]

no fix. call customer service. the whole issue is extremely disappointing.
prepare!

Moderator Edit: Personal info removed

[orangutansaver]

my recent experience was good and I now understand why the problem occurred. The white line is the download timer for the updated app

Sent from my iPhone

[orangutansaver]

Try the app update and the white line is the download timer then it works

Sent from my iPhone

[FT1]

My screen started with white lines and went totally black. HR3 appears to have design flaws. I bought my during an out of town trip so didn’t keep receipt. I am watching the newer models by other makers for next purchase since Fitbit HR3 seems to have flaws. I am liking what I read about models that offer more health data including temperature. Keep stepping.

Sent from Freda Turner

[SunsetRunner]

Yeah. They sent me a replacement but of course didn’t have the color and style I have. I will use this one until it does and switch to Garmin. I’ve been a loyal customer for several years so very sad to leave Fitbit but ultimately it is their fault. Sad. Loved the app and product before this.

Moderator Edit: Personal info removed

[SJH50]

I called customer service. The firmware update last week was supposed to fix the issue but it didn’t. Mines actually worse. I’m still under warranty so I’ll get a replacement but haven’t seen the email with instructions yet. Chatted with them a couple hours ago... 

[Courtney1207]

Check junk folder that's where mine with the instructions went.



Moderator edit: personal info removed

[SJH50]

Thanks! I’ve been checking nothing yet...

[SunsetRunner]

Same for me. Made it worse. So frustrating and sad for Fitbit.

All the Best,

Moderator edit: personal info removed

[pknagle]

I have the same problem, can you post how to fix this?  Mine is a horizontal line.  Thank you, Pam

[Gran98]

I had to get a replacement watch,the white line is supposed to show update progress but it freezes.

I binned mine off soon after due to over clocking steps and bought a Garmin Fenix 5, now upgraded to a 6 pro.

[orangutansaver]

Your fit bit needs updating. Reboot and synchronise with the app. Contact customer they may give you a new one if still under guarantee.

Sent from my iPhone

[FT1]

Mine started that way and nothing worked. Finally entire screen went black. So disappointed. There’s a flaw in the design.

Sent from Freda Turner

[pknagle]

Thanks, the line finally went away, but the screen is so dim, I cant read anything on it.  Looks like its about to die.  
Thanks again,Pam


Sent from the all new AOL app for iOS