Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Thank you for the update @Nan-001, it's great to know the replacement Charge 3 is working properly for you.
I'm sorry to see that you had to return your devices due to this inconvenience @CCannata, but I hope it's possible for you to return to the Fitbit family in the future.
That's great news @Alyson57, thank you for this update as well! 
@Crimsomlady9, while sending your information to the Customer Support team I've been informed that you already have a case created with them and they're providing you assistance with this. You should be getting a reply soon.
Keep us posted on the outcome.
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- last edited on by
AlejandraFitbit
- last edited on by
AlejandraFitbit
Just received my replacement Fitbit Charge 3 from Fitbit yesterday after they sent the device through snail mail. Finally got a device whose screen turns on. Now less than 24 hours later there is a line on the display and what appears to be a dead pixel. Any thoughts?
Moderator edit: subject for clarity
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Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
Yes! Restart it several times and if this doesnt fix it (doubt it will but give it a go anyway), contact Support again. I know it is a pain but bite the bullet and contact them.
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
It's great to see you here @YardleyFFL and @NellyG thanks for stopping by.
I appreciate the image provided and would like to know if the instructions provided by our friend worked? Are you still having problems with your tracker's display?
Hope to hear from you soon.
Best AnswerYes I am still having problems. After wasting more of my personal time with customer service dealing with this defective device I’m being told that they would like me to package it up (for a 2nd time) and they will send me a replacement (which would be my 3rd Charge 3). I originally received the Charge 3 on October 7 and it’s almost 1 month later and I don’t have a functioning product yet they have my money!
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Thanks for the information @YardleyFFL.
It's great to know that you contacted our support team and were offered a replacement. Your patience in this is much appreciated and I hope you don't experience any issue with your new tracker.
Let me know if you need anything else.
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I have the exact same issue. I've had my Charge 3 for ten days now. It was perfect for the first nine days... and then yesterday a white line showed up with the word "alignment" across the screen right above the line. It happened shortly after someone left a voicemail message for me, and I figured it might be related to that / some kind of notification gone wrong.
Anyway, the "alignment" text disappeared a couple hours later, but I still have the solid white line across the entire width of the screen. I've done several restarts, ran a firmware update, etc., but the line is still there.
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