Charge 3 screen has black horizontal lines

[ev63]

This is my THIRD charge 3 and was a replacement for exactly same problem. The first one lasted almost 12 months, replacement same, this 3rd one I have only had since September/October 2020. Have done restart, long restart, changed clock face . Lines increasing. This is definitely the last fitbit for me - they should last longer than a few months.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@ev63 I hope you're doing well.

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[sarplum23]

I have the same issue - within the last 48 hours my screen on my charge 3 has become stripey, with vertical lines in the screen. It has been on my wrist aside from showering and charging, and the screen surface is perfect, no scratches. Have tried to reboot but no change. Can you advise what the problem may be- is there any fix? 

[AlvaroFitbit]

@sarplum23 Thanks for being part of our Community! 

As mentioned before if the restart doesn't help to solve the issue then the next steps is to get you in contact with our Support team. This is why I have created a ticket for you too. They will contact you via email.

Keep me posted

[ev63]

I still have not heard anything from the Support Team by email.

[hpmistycat]

I’m having the same issue with my Fitbit. I’ve tried restarting numerous times and the black lines are still there. Changing the clock face didn’t help, and the black lines are different depending on what screen I’m on, making it hard to read. Additionally, the Fitbit support link won’t let me start a ticket and keeps giving me an error message. If someone from Fitbit would reach out that would be helpful.

[sarplum23]

Hi Alvaro- when will this happen? I am still waiting for contact - a week has passed since your message...

Thanks

[MacCheese]

I’ve had FOUR Charge 3s; all of them crap. While under warranty they kept sending defective replacements. Once out of warranty, they say, “Sorry, it’s no longer covered. Here’s a discount for a Charge 4.” I will never buy another Fitbit. Either pay more and get a quality fitness tracker, or get a cheapie on Amazon. Probably last longer than a Fitbit.