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Charge 3 screen has black lines

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‎04-19-2021 14:16 - last edited on ‎04-20-2021 05:21 by Fitbit Moderator

‎04-19-2021 14:16 - last edited on ‎04-20-2021 05:21 by Fitbit Moderator

Over the last 6 months, black lines have appeared ony screen, it's now so bad I can't read any stats. I have had the watch about 18 months.

 

 

Moderator edit: format

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‎04-20-2021 05:21 - last edited on ‎08-25-2024 10:18 by Fitbit Moderator

‎04-20-2021 05:21 - last edited on ‎08-25-2024 10:18 by Fitbit Moderator

@Teresasnowden It's great to see you in our Fitbit Community. Regarding the black lines that appeared on the screen of your Charge 3, I'd like you to restart it as described in this help article.

After this, monitor your Charge 3 and see if the black lines disappear from the screen.

Hope this helps.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎04-20-2021 05:28

In response to JuanJoFitbit

‎04-20-2021 05:28

I have done this a few times and it is still the same

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‎04-21-2021 04:10 - last edited on ‎08-25-2024 10:20 by Fitbit Moderator

In response to Teresasnowden

‎04-21-2021 04:10 - last edited on ‎08-25-2024 10:20 by Fitbit Moderator

@Teresasnowden Thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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