Charge 3 screen has gone black

[Mysticlady04]

Hi my charge 3 vibrated and i went to check it i pressed button at side and nothing has come up on screen its black. I thought maybe battery had died but it charged at medium. I then went to apo and shoock thd charge 3 and its still clocking steps but i cant see time or anything else as screen is black can anyone help

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Mysticlady04 Welcome to the Community. 

Let me help you with your Charge 3 screen not working and thank you for charging your tracker. I suggest you try restarting your tracker and also change the clock face.

Let me know how it goes.

[JohntheRaider]

I have the same issue, blank screen.  Am I able to restart from the app??

[Aegwpg]

I have tried all the various restarts and reboots but my screen stays black. No smiley face for me! Very frustrating to see this is a widespread problem. 

[grdnia]

same issue for over 6 hours so far. Charged it  and no change. still tracking but a bit irritating to not have the screen working on a fitbit I just got maybe 2 months ago. 

[grdnia]

yay! it worked for me!  Thank you!

[tethomas67]

me too was fine last night woke up today to blank screen 

[Mysticlady04]

I got it sorted by changing clock thank you

[tethomas67]

I tried that didn't work