Charge 3 screen has gone blank

[Rosem55]

Screen has gone blank. I've reset it and changed clock face. Can't see anything..

Moderator edit: updated subject for clarity and updated post.

[AndreaFitbit]

Welcome to the Fitbit Community, @Rosem55. Thank you for letting us know that you have reset and changed your Charge 3 clock face in order to see its screen.

Could you please confirm that you have tried the long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Keep on visiting the forums. 

[Rosem55]

Andrea Fitbit,
Yes I've done what you said.
No battery Icon comes up any more that I can see.
No Process Bar comes up that I can see.
Unplugged and Plugged it back in nothing.
It still is counting my steps and I can see that on the app.
I will be waiting for your response.


Thanks,
Rose Mary,

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[AndreaFitbit]

Thanks for getting back to us and for following advised troubleshooting steps @Rosem55.

Did you feel the vibrations when you followed the steps?

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[Rosem55]

Yes I can feel the vibration.. I can faintly see Fitbit..

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[HB12345]

Mine does the same. Put the watch on. Go into a dark room and you may be able to faintly see the face. Flick to the left through the items to  settings. Press settings and alter the brightness. Mine gets stuck on dim.  Alter it to auto or normal.

[AndreaFitbit]

Thanks for getting back to us @Rosem55 and welcome, @HB12345.  Thank you for mentioning what's happening with your Charge 3. 

@Rosem55, please contact our Support Team.

@HB12345, could you confirm that you have restarted your tracker?

Keep on visiting the forums. 

[Rosem55]

Thanks for your help. Several months ago the brightness started changing to dim and that's what I did go to settings and bring it back to brightness. It now has gone black and can't see settings anymore..

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[AndreaFitbit]

Thanks for getting back to us and for letting us know about your Charge 3 brightness @Rosem55.

Since we have already exhausted all the possible troubleshooting steps the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Have a nice day. 

[Rosem55]

Will not be able to do today .. Have something to do with grandchildren. Maybe tomorrow..

Thanks

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[AndreaFitbit]

Thanks for getting back to us @Rosem55.

Have fun with your grandchildren and a great weekend!

See you around. 

[willjoe]

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button.

Regards,