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Charge 3 screen has gone grey and keeps flicking between screens

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‎01-03-2020 07:37 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

‎01-03-2020 07:37 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

I’ve tried changing clock face, restarting and clearing all data but face is still grey with white lines and keeps flicking between different screens. Any ideas what else I can try or do I need to get a replacement?

 

 

Moderator edit: updated subject for clarity

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‎01-04-2020 07:00

‎01-04-2020 07:00

Hi there @JennetW, welcome to the Community Forums. I appreciate you've taken the time troubleshoot your Charge 3's screen prior to contacting us.

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will reach out to you shortly.

 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


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