Charge 3 screen has gone grey with white stripes

[StaceyHodg]

Hi, i have just plugged in my charge 3 and the screen went grey with white lines through it. Having looked on the forum, I have done a restart, long restart and restart through the settings on the watch itself but I am still having the issue.

Any ideas?

Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @StaceyHodg, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen has gone grey with white stripes, I understand where your concern is coming from. 

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

[minime77]

And me. Tried rebooting and changing clock face but neither made any difference. 

[MavMozna]

I posted that I have the exact same issue 3 times now and no one has even bothered to reply to me. What do you have to do to get help around here?

[StaceyHodg]

I have been contacted by email by the Fitbit support team. I will let you know if there are any other options to try.Sent from my Samsung Galaxy smartphone.

[StaceyHodg]

Just an update, Fitbit support have been in touch and as I am still within the warranty period, kindly offered a replacement. Thank you Fitbit 😁

[MarreFitbit]

Hi there @minime77, welcome on board. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

Hey @MavMozna, thanks for stopping by. I'm sorry to hear that your Charge 3 is also unresponsive. We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual. Though, I've seen that one of our Moderators has already helped you with this matter. 

Hello @StaceyHodg, I'm glad to hear that our Support Team has offered a replacement. 

[minime77]

Yip, me too!

Get Outlook for iOS

[Nuash]

For what I can see this appears to be a common problem with this model, I contacted Fitbit and tried all they suggested but nothing worked so they kindly have sent me a voucher for either a new replacement or 50% off any new Fitbit , I think I might change models as I don’t want the same problem