Charge 3 screen has gone white

[SammiJayne]

The screen on my charge 3 has gone white with 2 black lines running through it. I have reset multiple times, and changed the clock face but nothing seems to fix it. What is the next step from here?

[EdsonFitbit]

Welcome to the Fitbit Community @SammiJayne.

I'm sorry to hear that your Fitbit Charge 3 screen has gone white. Thank you for the information provided and for trying to resolve the issue before contacting us.

Before going any further, please confirm that you have performed a regular restart and a long restart by following these steps:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

I'll be waiting for your response.

[SammiJayne]

Hi @EdsonFitbit thanks for getting back to me so quick!

Neither of those fixes have worked unfortunately!

[EdsonFitbit]

Thanks for the update @SammiJayne.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

If you have any question, please let us know.

[acag]

Same problem 

[Sonbas]

This is also what’s happening to mine today very Bizzare will be interesting to see the outcome 🤷‍:female_sign:

[acag]

I think the same problem began after I checked out the new Challenge on the app. Could a software glitch be related to it?

[acag]

I uninstalled the app and reinstalled it. Seems to have resolved the problem and did not lose any data.

[EdsonFitbit]

Welcome to the Fitbit Community @acag @Sonbas.

I regret to hear that you are having difficulties with the screen of your Charge 3 devices. 

@acag, thank you for sharing the steps you performed to resolve the issue.

@Sonbas, I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

Please let us know if you have any question.