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Charge 3 screen has grey and white lines

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‎07-31-2020 08:15 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

‎07-31-2020 08:15 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

Hello, i have been having issues with my fitbit charge 3. I purchased it in April and my screen has lines all over the screen. I followed all the steps to restart the device and changing the clock face bit nothing works. Does anyone have an email for customer support, it only takes me to a Twitter page. Thank you!! 

 

 

Moderator edit: subject for clarity

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‎08-02-2020 18:18 - edited ‎08-02-2020 18:23

‎08-02-2020 18:18 - edited ‎08-02-2020 18:23

Welcome to the Fitbit Community, @ASala.

 

I appreciate your participation in the Forums and sharing that your Charge 3 has grey and white lines on screen. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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