Charge 3 screen has horizontal lines of missing pixels

[Teresa021]

My charge 3 screen looks like someone has taken a eraser to it across the screen, wiping out horizontal lines.

I have tried some of the troubleshooting steps I have found in similar posts, such as changing the clock face, but that has not helped.

What next?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Teresa021, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 since it's missing horizontal lines of pixels. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Since you mentioned that you tried some troubleshooting steps, please let me know if you also tried the restart process as described in this help article.

Looking forward to your response.

[Emmaaarrgghh]

Message FitbitSupport on Twitter. Much more helpful. I had the same issue, sent a photo and got a replacement within a week. 

[Teresa021]

I followed the instructions to reboot my device using the menus on the device itself and that did not help.

Teresa

[Teresa021]

I gave up on getting any resolution on this issue and broke down and purchased a Charge 4.