Charge 3 screen has horizontal lines

[SaraEGreen]

From a totally normal screen to suddenly white lines. 

Restarted

Long restarted

Change clock face

Nothing!

What now?

Moderator edit: updated subject for clarity

[Gopinath.ms]

I am also facing the same issue of horizontal lines on the screen . Earlier it was just one and there are 2-3 and its very disturbing. Pls reset my fitbit charge 3 from back end. I have tried to do the steps youhave mentioned on this above but it doesn't work.help pls.

[JulesyB]

Contact Fitbit directly and they’ll sort you out

Sent from my iPhone

[LizzyFitbit]

@Gopinath.ms Welcome on board. @JulesyB It's good to see you around and thanks for your help.

@Gopinath.ms Thanks for letting me know about your Charge 3 and the steps tried prior to posting. Because the screen is still not working correctly, I've gone ahead to check your details and it seems you already have a case created with our Support team. I'm sure they'll continue helping you with this matter, so please keep an open communication with them.

[Arthompson]

I have a fitbit charge 3 and this last week everyday it seems like another line burns out I now have 7 blank lines running through my fitbit 

[Arthompson]

How were u able to upload a pic I'm trying to figure it out so I can show my issue 

[LizzyFitbit]

Hi there, @Arthompson.

Thanks for bringing this to our attention, and your efforts while trying to attach a picture. I'm sorry you're having this experience with your Charge 3. I went ahead to check your details and it seems you already have a case created with our Support team. I'm glad you got in touch with them, and please keep an open communication with them.

By the way, about your other question, you can follow the steps described here to attach pictures in your reply.