Charge 3 screen has lines across it

[Madde1234]

Battery was very low and the screen showed lines across it, both vertical and horizontal. Tried restarting the tracker and the app, force stopping app and deleting tracker, deleting user data and adding the tracker again. Still got the lines. Any other tricks to try? 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Madde1234.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

In addition to the regular restart, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

If you continue having difficulties, please change the clock face of your Tracker:

• From the Today tab  in the Fitbit app, tap your profile picture > Charge 3
  tile.
• Tap Clock Faces.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Install to add the clock face to Charge 3.

Hope this helps.

[Madde1234]

Hi,

It still has a wonky screen, can barely make out what it is showing. Anything else I can try?

[EdsonFitbit]

Thanks for your response, @Madde1234.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.