Charge 3 screen has vertical lines across

[Mookabird]

Hi there, my Fitbit 3 is 18 months old and I just noticed this morning that there are 2 vertical white lines . Even after rebooting it's still the same. Does that mean I'm up for a new Fitbit.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Mookabird, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 since it has 2 vertical lines across. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a long restart. To do so, follow the steps below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Finally, please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[MCU1969]

I went through all of these steps multiple times and nothing worked and then one day it decided to start working for about a week and now, today, along with so many other users my Charge 3 stopped working again.  Blank screen, plugged into charger, held the button, got the smiley face, etc., etc.  What is going on FitBit???