Charge 3 screen has vertical white lines across

[SunsetRunner]

I have had my fitbit charge 3 for just over 2 years. The screen has broad vertical white lines down it since I last took it off charge making it unreadable. The data is still being sent to my phone. I have tried restarting, long restarting and changing the clock but with no effect. Is this the life expectancy of a fitbit?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @SunsetRunner, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 has vertical white lines and it's hard to read. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[SunsetRunner]

Thank you, but having spoken to an advisor on chat the issue is now resolved. Sent from my Galaxy

[JuanJoFitbit]

Hi @SunsetRunner, that's great news! I'm glad to hear that our Support team took care of your case. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀