Charge 3 screen has vertical white lines

[Cyll]

Hello, I have only had my charge 3 since May 2020 and it has been giving me problems for the last month. The screen went blank about a month ago, and I have tried to troubleshoot it by the 8 second method and 15 second method. The third time I did the 15 second method, the screen came on with white lines instead of a normal screen. I would really like this to work  or get a replacement. Thank you 

[AndreaFitbit]

Welcome to the Fitbit Community, @Cyll. I'll be glad to assist with your Charge 3 screen inquiry. Thank you for trying the 8 second and 15 second method. 

Could you please confirm that you have tried changing Charge 3 clock face?

I'll be waiting for your response. 

[Cyll]

Yes I have tried to change to clock face. It was actually the first thing I tried and I tried it after the 8 second method, but it did not work both times.

[AndreaFitbit]

Thanks for getting back to us and for confirming the steps you have followed @Cyll. I realize this situation is difficult, but let's try and find a solution. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon.

Keep on visiting the forums.