Charge 3 screen impossible to read in daylight

[Flo71]

Any chance the charge 3 screen can be updated to have a brighter setting. It’s impossible to read in daylight 

[JuanJoFitbit]

Hi @Flo71, it's great to see you in our Fitbit Community. Since you mentioned that your Charge 3 screen is hard to be read in daylight, please check out this help article, under the subjects Charge 3 > Brightness, which explains how to adjust the brightness of of the screen.

After this, monitor your tracker and see if the issue gets resolved.

Keep me posted on the outcome.

[Flo71]

Hi , I already have it in full brightness it’s still not readable in the daylight 

[vlowell]

Make sure the Brightness setting is on "AUTO" not Dim or Normal, and the sensor on the left side is exposed so it can sense ambient lighting level. I didn't figure this out for several *months*, probably by accident.

[JuanJoFitbit · Accepted solution]

@Flo71, thank you for getting back and thank you for joining our Fitbit Community @vlowell. Since the issue persisted after trying the recommended steps, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be glad to follow up and assist you both accordingly.

I'll be around if any question arises.

[janonan]

I have the same issue even after following the steps to correct. 

Did not work

Moderator Edit: Merged posts

[JuanJoFitbit]

@Flo71 Thank you for participating in our Fitbit Community. Regarding the screen issue that your Charge 3 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

I noticed that you contacted our Support team and they assisted you via chat and email. Please reply to their email and they'll be happy to follow up.

See you around.

[janonan]

Very disappointed in Fitbit on this issue of lighting nit seems to be a problem many are experiencing so it must be a flaw in this model. Everything else works, but what use is it if one cannot see the screen? How wasteful. 

[JuanJoFitbit]

@janonan I totally understand how you feel about this. We appreciate your feedback and comments.

[Ksossin]

I agree, I can't read anything and I still have to wear a watch to see the time!

[Bealmor]

Where is the link to the article?- I cant read the screen too when I'm outside

[DMess]

Hi 

I have the same issue, I feel like I’m blind outside. My wife has Charge 5 - no problem at all to read.

I’ve spoken with customer service since I purchased this 3 plus years ago. Nothing works. 

they must know it’s flawed. Disappointed Fitbit has not acknowledged this, and provide a trade in to upgrade.