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Charge 3 screen is black and it only vibrates

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‎07-06-2021 22:31 - last edited on ‎07-07-2021 04:04 by Fitbit Moderator

‎07-06-2021 22:31 - last edited on ‎07-07-2021 04:04 by Fitbit Moderator

Hi, I have a Charge 3 that I stopped using about a year ago. I decided to start using it again but when I try to charge it, nothing happens. The screen is black. I tried resetting but nothing. It does vibrate when I hold down the button while on the charger but nothing shows on screen. It also will not sync go my app so I can't change the clock face. Please help.

 

 

 

Moderator edit: subject for clarity/label 

 

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‎07-07-2021 04:09 - edited ‎07-07-2021 04:10

‎07-07-2021 04:09 - edited ‎07-07-2021 04:10

Hello @Valbeth82. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat.  

 

On a side note, I believe the syncing inconvenience is related to this matter, but please make sure to provide a brief explanation of the inconveniences and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

Lastly, I'd like to let you know that I've moved your post to the Other Charge Trackers board to keep our forums organized.

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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