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Charge 3 screen is black and it won't turn on

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‎10-14-2020 16:12 - last edited on ‎10-15-2020 07:22 by Fitbit Moderator

‎10-14-2020 16:12 - last edited on ‎10-15-2020 07:22 by Fitbit Moderator

My Charge 3 Fitbit's display screen is black. I see that many other people have complained of the same thing with no results. What can I do? Will you let me return the Charge 3 and send me a replacement? Please respond.

 

 

Moderator edit: updated subject for clarity

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‎10-15-2020 07:27

‎10-15-2020 07:27

Hi @tfowasso, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 became black and it won't turn on. I totally understand how you feel about this.

 

Regarding your question, I'd like you to perform some troubleshooting steps that have been helpful for this issue before checking out the warranty status of your Fitbit device.

 

Let me know if your Charge 3 vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your tracker for 2-3 hours and see if it comes back to life.

 

Looking forward to your response.

JuanJo | Community Moderator

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‎10-15-2020 08:14

In response to JuanJoFitbit

‎10-15-2020 08:14

Hallo, leider habe ich genau das gleiche Problem  mit meiner charge 3. Das Display ist schwarz. Auch das aufladen und etliche Neustarts bringen hier keine Abhilfe. Es vibriert regelmäßig beim aufladen und zählt laut der App auch die Schritte. Nur auf dem Display kann ich nichts mehr sehen  was kann man hier noch machen? 

LG rosi

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