Charge 3 screen is black and will not reset

[erin292]

My screen has all of a sudden gone black. It still syncs and charges. I have tried many times to reset it, but it will not reset. The smiley face never appears. The screen remains black.

[Cathjsm]

Good luck! The fitbit I bought last November does the same thing. Fitbit claims it was activated in 2018 so is out of warranty. They'll give me a 25% discount on a new one, but I think I'll go look at a more reliable product and a reputable company. I'll dig through old receipts, but not sure I want to ever deal with them again.

[kKnr]

Same here.  Don’t buy a Fitbit again!

[WidowBeth]

And mine will not reset per directions.  I even cleaned the charging parts with isopropyl alcohol.  It will transmit steps, shows it is connected via Bluetooth.  But I can't see the screen, now I don't have instant clock.

[MM251]

Mine too. I have tried resetting and changing the clock face as I read that can work but it's still black. Really disappointed

[dawnieswede]

Exactly the same thing happened to me this morning. Tried several restarts and changing clock, it still doesn't work!

[sophieelizabeth]

Had exactly the same issue. Was sent a replacement, which also did not work. AWFUL customer service and cannot find a complaints process anywhere.

[MM251]

I just got into Fitbit chat and they solved it. Plug in and press the button for 15 secs. It should vibrate mine did 7 short ones. Then press button again it then did a long vibrate followed by 3 short. Keep it plugged in and press the button again. At that point my screen was back. It didn't take long to get on live chat though if this doesn't work.

[kKnr]

So is it hold for 15, then release; hold for 15 then release, then hit button the 3rd time????

Sent from Mail for Windows 10

[erin292]

Well, I'm in the same boat as @Cathjsm. I got through to customer service via live chat, but they did not suggest anything I hadn't already tried. Resetting by holding for 8 seconds, choosing a new clock face, resetting by holding for 15 seconds... I had tried it all many times and they gave no additional help. Just a 25% discount code with a 30 day expiration. I'm on the fence about buying one again.

[jperacha]

Same here...