Charge 3 screen is black but still tracks everything

[Ayyevey]

My Figbit Charge 3 screen will not turn on. It still vibrates like its getting notifications and the app shows it still tracks steps, sleep etc. But the screen on the Fitbit itself is black even when pushing the 'button' on the side. Tried restarting it and changing the clock face like I read on other posts, but nothing is working. This thing is less than 6 months old.

Moderator edit: updated subject for clarity & font

[NellyG]

Hi @Ayyevey That doesnt sound good. I will flag your post for a moderators assistance.

[MarreFitbit]

Welcome to the Community @Ayyevey! Sorry to hear you've experienced display issues with your Charge 3. Thanks so much for already troubleshooting this issue, nice way to go!

I went ahead and created a case for you with our Support team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Thanks a lot for your input and for flagging the post @NellyG!

[evemarietaylor]

I’ve also been having this problem and tried all the above to try and resolve it, but to no avail. I have had my Fitbit since novemeber and it has been in the last few days that this has occurred. 

[MarreFitbit]

Welcome on board @evemarietaylor, thanks for stopping by! I really appreciate you've taken the time to troubleshoot this issue. Nice way to go!

I'd like to make sure you've restarted your Charge 3 by following these steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

If the restart does not work, but your tracker is still vibrating and syncing as you mentioned I'd recommend trying to change the clock face to a different one. You can found the steps at: How do I change the clock face on my Fitbit device? 

Hope this helps, let me know the outcome! 

[KatGaffney]

Tried all of those things and still a blank screen.  It tracks everything, vibrates when notifications come through and synchs fine but the screen is unresponsive and black.

[MarreFitbit]

Welcome on board @KatGaffney! Thanks for trying the tips and recommendations provided here, nice way to go!

I was about to create a support case on your behalf, but I saw that you contacted our Support Team after posting. I'm glad to hear they sorted this out! 

If you need further assistance, keep me posted!

[EmilyAP12]

I am also having the same issue. My Fitbit isn’t even a year old and I have this problem al the time. Usually if I plug it in and reset it, it works. Nothing has worked and I have tried everything this time. Can anyone help?

[KatGaffney]

They had to replace mine.

[MarreFitbit]

Hi there @EmilyAP12. Thanks for following the tips and recommendations provided here in order to solve the blank screen of your Charge 3.

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Keep and eye on your inbox for updates on your case. 

Hey @KatGaffney, thanks for letting us know that our Support Team replaced your Charge 3. I hope everything is going great now. 

I will be around if there's anything else I may do for you both in the meantime. 

[CountryGal3515]

My Cahrge 3 has been doing this for a week now, and I’ve reset it with the charger and it usually comes right back but today it will not.

[MarreFitbit]

Hi @CountryGal3515, welcome on board. Thanks for restarting your Charge 3 prior to contacting us. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. I'm sure that from now on, everything should be working correctly. Please keep an eye on your inbox for updates on your case. 

I'll be around if you need further assistance in the future. 😉

[CountryGal3515]

They’re currently sending me a new Charge 3. Thanks!

[MarreFitbit]

Music to my ears @CountryGal3515. I'm happy to hear that our Support Team is sending you a new Charge 3. 

Don't forget that you can set up your new device on your currently Fitbit account without losing any previous data by following the steps below:

1. Tap the Today and Tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Let me know if you need assistance in the future. Have a great day! 😉

[Jemma9]

When I woke up this morning my Fitbit screen wouldn't turn on even though it is charged. It vibrates when I press the button on the side.Tried to reset using these steps but it won't reset. Tried changing the clock face but that didn't help either. I've had it less than a year, please help!

[wanawalk]

I had one only 3 months and the screen went black. They sent me a replacement and in less than a month the same thing happened.

[CountryGal3515]

Contact customer service, they will more than likely have to send you a replacement. As long as your device is still within the 1 year warranty, they will send you a new product or give you 50% off a different product.

[MarreFitbit]

Hello @Jemma9 and @wanawalk. I totally understand how you feel. I really appreciate that you've taken the time to troubleshooting your Charge 3 devices prior to contacting us.

I've seen you both contacted our Support Team after posting here and that they have helped you with this. Please check your inbox for updates on your case. 

Hey @CountryGal3515! Thanks for your help and sharing your experiencing with our team.

I'll be around if you need further assistance. 

[Brookels]

Same problem here. Did all the trouble shooting again and less than 3 months it happened again *sigh* 

[Jemma9]

I contacted customer service via live  chat and they're sending me a free replacement