Charge 3 screen is black but still tracks everything

[Ayyevey]

My Figbit Charge 3 screen will not turn on. It still vibrates like its getting notifications and the app shows it still tracks steps, sleep etc. But the screen on the Fitbit itself is black even when pushing the 'button' on the side. Tried restarting it and changing the clock face like I read on other posts, but nothing is working. This thing is less than 6 months old.

Moderator edit: updated subject for clarity & font

[Ksmr1-]

I do too, I'm going to call fitbit to see what's going on, and will post what they tell me. Kristy

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android

[WilsonFitbit]

Hello everyone. @Ksmr1- Welcome to the community forums. 

Thank you for letting us know that you will get in touch with our Support Team for further assistance. If you haven't done so, you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[SKQUEEN15]

My fitbit charge 3 has done the same thing. I'm still getting the vibrations and alarms and tracking coming through but the screen is just blank. I hace tried resetting and it doesn't do anything and have tried changing the clock with it not working. If I now leave it off charge it just continuously buzzes don't know what to do anymore

[WilsonFitbit]

Hello @SKQUEEN15. Welcome to the community forums. 

I appreciate the information you provided and thanks for your help in following some troubleshooting steps. Since you've followed most of the troubleshooting steps suggested in this thread for the screen inconvenience, my best recommendation is that you please contact our Support Team for further assistance. 

Note that you can get in touch with them through chat or over the phone, but take into consideration that phone wait times have been a little bit longer than normal, so I recommend initiating a chat. Click here to get connected. 

As mentioned on a post above, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

[Joleacruzan]

I am having this same problem. Can you please assist?

[Sonia.watt]

Hi mine is doing the same please help

[RachelGomez1619]

Tips to fix-

Plug the device into the charging cable.
While the device is plugged into the charging cable, hold the button down for 15 seconds.
Remove your finger from button. ...
Remove the device from the charging cable.
Plug the device into the charging cable again.
The smiley face icon appears on the screen.

Regards,

Rachel Gomez