Charge 3 screen is black

[leeannb76]

My Charge 3 screen is black. It is still synced with my phone and is still tracking steps, floors, etc but it is no longer tracking heart rate. 

I have uninstalled and reinstalled the app, turned off my Bluetooth and turned it back on, tried changing the clock face, charged it, tried doing a reset...

It vibrates and acts as though it’s still working but there is no life on the screen.  Is there something I’m missing?

[Heather-S · Accepted solution]

@leeannb76 It sounds like you've done all the recommended troubleshooting.  I suggest you reach out to Customer Support for further assistance.

Best of luck!

[tammygl]

I am having the some issues, only 6 months old.  CS told me that there was nothing that they could because this was a replacement (original FB screen was defective - purchased Jan/19) and it is the original purchase that rules the warranty but they offered me 25% another - like I would pour my hard-earned cash into another with customer service like this.  I read the warranty rules and I don't see this anywhere in them....sucks to be me I guess.

[SunsetRunner]

I was experiencing similar problems in the last week with my Charge 3.  It wasn't tracking my sleep properly, incorrect heart rate, turning itself on and off and not charging properly.  But it was tracking my steps ok.  It went completely black 2 days ago and so I charged it up, but this morning it died again and now is completely black and not syncing.  I just called Fitbit Support and apparently the battery is completely dead now and so the tracker is no good anymore... and I've only had it about 18 months.  The best they can do for me is offer me 25% discount on some of their trackers.  So, I spent around $200 at the time for a tracker that only lasted 18 months!  Very disappointed to say the least.  My advice to you is to contact the Support team and talk to them directly about the issues you are experiencing sooner rather than later.  I keep thinking that maybe if I had contacted them a week or so ago when these issues began maybe I could have resolved the issue and still have a functioning tracker.  

[tammygl]

They are not willing to do anything for me just offering a discount on another one!!  Imagine...I have been a very loyal customer for years now, this is my 4th one but I guess it is my LAST!

[SunsetRunner]

It sounds as though there are a few of us in the same boat.  I'm not sure if I will get another one either.  They should stand behind their products more than they do.  I believe that Fitbit has changed ownership in the recent past... not sure... but their customer support used to be MUCH better.  I've had a few Fitbits in my time as well.  I might just have to switch my loyalty to a competitor.  Still thinking.  I'm so POed at the moment.  I'll give myself time to calm down before I decide.  🙂

[leeannb76]

Thank you! That sucks! I bought mine around Mother’s Day last year so it’s only a year old.

Mine seems to be holding a consistent charge which is confusing me. I will contact Fitbit's support team.

Sent from my iPhone

[leeannb76]

I have a feeling that’s what I’ll be told, also.

Sent from my iPhone

[leeannb76]

Sounds like a good idea! It is super frustrating though!

Sent from my iPhone

[Emcamp]

I’m having the same problem.  No help from fitbit chat.   Was told to leave feedback on community. I have no idea if I’m doing this correctly. So disappointed. 

[Emcamp]

same exact thing happened to me.  Didn’t even get offered the 25 percent and I agree.  No confidence if product does in 6 months!