Charge 3 screen is black

[peanutsmom]

Hi I was having difficulty seeing my Fitbit screen so I went into settings as indicated in

another post and it went completely black - I cannot see anything on it - not the time or anything I tried the reboot and still nothing - is there a way to adjust brightness through the phone app instead of the device itself? 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community @peanutsmom.

I'm sorry to hear the display of your Fitbit Charge 3 is black. Thank you for the information provided and for trying to resolve the issue before contacting us.

The only way to adjust the brightness of your Tracker is through the device itself. Besides the regular restart, you can perform a long restart by following the next steps:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

In addition, you can change the clock face of your Tracker as explained on this article.

If you have any question, please let us know.

[A.rivers]

Dear Fitbit Community, 

My 3 year old Charge3 display is black already for several weeks. It works perfectly but I cannot see anything in the display. I already changed the clock, nothing, let it go empty, nothing, reboot, nothing black black nothing to see. What can I do? 

[EdsonFitbit]

Welcome to the Fitbit Community, @A.rivers.

Thanks for the information provided and for the time you spent trying to resolve the issue with your Fitbit Charge 3.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.