04-22-2020
01:30
- last edited on
09-17-2020
12:06
by
MatthewFitbit
04-22-2020
01:30
- last edited on
09-17-2020
12:06
by
MatthewFitbit
I am on my 3rd Fitbit charge 3 in under a year. I have had several issues. 1 died 1 wouldn't except a charge. The Fitbit I have now is having different issues as well as no longer charging. For a few weeks now I can't view anything on the screen up until this week it would come back every few days now nothing. Tjis will definitely be my last fitbit. Can anyone help
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
05-05-2020 12:43 - edited 01-29-2024 08:38
05-05-2020 12:43 - edited 01-29-2024 08:38
Hello there @Oaksey74, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.
I'm sorry to hear that your Charge 3's screen isn't working, I'm here to help you.
If you haven't done so yet, please restart it by following these steps: How do I restart my Fitbit device?
If the restart does not work, please check in your Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.
Give this a go and let me know the outcome, I'll be around.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
05-05-2020 12:43 - edited 01-29-2024 08:38
05-05-2020 12:43 - edited 01-29-2024 08:38
Hello there @Oaksey74, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.
I'm sorry to hear that your Charge 3's screen isn't working, I'm here to help you.
If you haven't done so yet, please restart it by following these steps: How do I restart my Fitbit device?
If the restart does not work, please check in your Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.
Give this a go and let me know the outcome, I'll be around.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...