Charge 3 screen is blank and it won't turn on

[Katmat03]

I have tried to charge my charge 3, but it only vibrates and never displays any information.  How can I get my charge 3 to work again.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Katmat03, welcome to our Fitbit Community! I'd like to follow up and help you with your Charge 3 since the screen won't turn on, even though you charged your tracker.

Please restart your Charge 3 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the screen turns on and works properly.

Keep me posted on the outcome.

[Katmat03]

JuanJo,  I was able to reset my charge 3 and it appears to be working. I will keep an eye on it for the next few days for any problems. I will get back to you if I need to. Thank you so much for your help!

[Katmat03]

So my Charge 3 battery was fully charged at 5:30pm and by 7pm the battery is dead. Is there anything else I can do to resolve this problem?

[Katmat03]

So, my charge 3 restarted. I fully charged it and it was totally dead after about 4 hours. Can you help me resolve this problem? Thank you. 

[Pollyhb]

Hi

Having the same problem with a six month old charge 4. Blank screen even when charging. No lights on the back, only vibrates when push the side button. Won’t sync to app.

Please can you advise.

thanks