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Charge 3 screen is blank and it won't turn on

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‎10-16-2020 16:31 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

‎10-16-2020 16:31 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

My screen is totally blank.  I tried the reset instructions several times as well as tried changing the clock face.  Still nothing.  About 2 months ago it looked like the screen was grey versus black.  Now, nothing.  Thanks so much.

 

 

Moderator edit: updated subject for clarity

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‎10-17-2020 06:02

‎10-17-2020 06:02

Hi @rojodalgal, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 became blank and it won't turn on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via social media and email. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-17-2020 06:20

In response to JuanJoFitbit

‎10-17-2020 06:20

They sent me an email and basically said if those things don’t work, I need s new one...

Roxanne M. Johnson
3138 Lakeview Drive
Jamestown, ND 58401
(701) 269-0358
rojodalgal@gmail.com
Sent from my iPhone
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