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Charge 3 screen is completely dark after changing brightness setting

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‎10-23-2019 14:31 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

‎10-23-2019 14:31 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

My screen has been very dim when I am outside or in a lit room lately, and I've been having a hard time reading the screen. Today I tried to change the brightness setting. I think it went to auto but then the screen went black. Nothing I do gets the screen to turn back on. I tried the long reset and got a very dim smiley face, but then back to black. It still syncs to my phone, has 90% charge on the battery, I still have green lights on the back and can feel it vibrate, so it seems to be working except the screen display is black. I tried changing the clock face to see if that would help but it did nothing. What would be my next troubleshooting step? Is there something I can reset from the phone app (android)?

I have had the device since February 2019. I also sent a message to the twitter Fitbit support. I don't usually use twitter so not sure if I will get the notification if I get a response. 

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‎06-17-2021 07:39

In response to CrazyDutchwoman

‎06-17-2021 07:39

Hello @CrazyDutchwoman. Welcome to the community forums. 

 

I'm glad to hear that the Brightness on your Charge 3 is back to normal and I hope you can continue tracking towards your fitness goals. @kriskroh Thank you very much for the input you provided before. 

 

I'd like to let you know that this thread is now closed and if you have any other inquiries or questions, please post them in a new thread. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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