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Charge 3 screen is dark and reminders to move don't work

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‎02-27-2021 04:16 - last edited on ‎02-27-2021 07:08 by Fitbit Moderator

‎02-27-2021 04:16 - last edited on ‎02-27-2021 07:08 by Fitbit Moderator

Screen is very dark and virtually unreadable. I no longer receive the reminder to move each hour either. Can anyone help?

 

 

Moderator edit: subject for clarity

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‎02-27-2021 07:06 - edited ‎02-27-2021 07:07

‎02-27-2021 07:06 - edited ‎02-27-2021 07:07

Hello @CazzyP, it's great to see you around! Thank you for the information! 

 

For screen inconveniences, I recommend visiting the following thread for tips and suggestions. For the reminders to move, make sure that these are ON, on the Fitbit App: 

 

  • On the Today tab , tap the hourly activity tile .
  • Tap the gear icon > turn Reminders to Move on or off.

If you're still not getting your reminders to move after verifying the above, maybe the restart you will perform for the screen, can also help with this. You can find instructions for restart in the thread mentioned above, or click here in this article.

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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‎02-27-2021 09:01 - last edited on ‎03-01-2021 03:45 by Fitbit Moderator

In response to WilsonFitbit

‎02-27-2021 09:01 - last edited on ‎03-01-2021 03:45 by Fitbit Moderator

The restart hasn't made any difference to either the screen or the reminders. Istill can't read anything on the screen - or even tell the time. The reminders are set to 'On' and always have been. They just don't seem to work anymore. I'm disappointed that the suggestions you gave have not made any difference. 

 

Unfortunately, none of those suggestions helped. My reminders have been set ever since I started using my FitBit but have just stopped for some reason and, despite restarting the Charge, the screen is still so dark that I can barely see the time on it and certainly can’t read any other information.

Can you suggest anything else, please?

 

Carol-Anne Phimister

 

 

Moderator edit: subject for clarity

 

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‎03-01-2021 03:50

In response to CazzyP

‎03-01-2021 03:50

@CazzyP, thank you for following the tips that were suggested! 

 

I'm very sorry for the experience! Since the screen inconvenience persists, the best way to get help is to contact our Support Team. As mentioned above, I recommend visiting the following thread for suggestions. Please make sure to explain the situation and the troubleshooting steps you've followed, this way our team continue assisting you and provide a prompt resolution. 

 

Have a wonderful day!

Wilson M. | Community Moderator, Fitbit.
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