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Charge 3 screen is dark in some spots

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‎10-27-2020 19:42 - last edited on ‎10-28-2020 05:27 by Fitbit Moderator

‎10-27-2020 19:42 - last edited on ‎10-28-2020 05:27 by Fitbit Moderator

My  charge 3 screen seems like half of the display lights are out. I can’t ready anything right side of the screen- it’s totally black. Wtf 

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎10-28-2020 05:27

‎10-28-2020 05:27

Hi @SheSand, it's great to see you in our Fitbit Community. I'm sorry to hear that half of the screen of your Charge 3 is not turning on and it can't be read properly. I totally understand how you feel about this. However, let me help you with this issue.

 

Please restart your Charge 3 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎12-11-2020 09:51

In response to JuanJoFitbit

‎12-11-2020 09:51

I tried the reboot and changing the clock face to factory Fitbit (which I was already using) and I still have dark spots on the screen. 

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‎12-15-2020 10:52

In response to _Alic3_

‎12-15-2020 10:52

@_Alic3_ I hope you're doing well!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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