Charge 3 screen is dark

[MarshaAli]

Hi Fitbit,

I got my Charge 3 just over 1yr & it was the best thing ever until I got a software update earlier this yr...

My screen got dim & now I can't see anything at all...

I am from Trinidad so it is impossible for me to visit for you to see for yourself...

I tried all of your advice given to the many others complaining of this same issue...

YOUR ADVICE IS NOT WORKING and you guys know it...

I really hope you can OWN Responsibility for Your Faulty Software update & fix it from the software end...

Stop making people go crazy trying to restart (long or anyother) and changing faces...THAT IS NOT THE ISSUE...

Fitbit & Everyone else knows it is YOUR FITBIT Software Issue... 

Please FIRE the present 'BRAINS' of your Software Department & hire someone who knows how to do the job...

Fix YOUR glitch & send a NEW software update to the many people who bought your product...

STOP BEING UNFAIR to your customers...

[Ahlhere]

It would be nice to hear a response from them, and they should.

Sent from my iPad

[Toogiesmom1]

Im having the same trouble. Did you get yours fixed?? Did you call Fitbit

[Toogiesmom1]

Im having the same problem. What to do?

[Ahlhere]

No I did not, they gave me several things to try but nothing brought it back to life. I saw a lot of people had this problem.

Sent from my iPad

[Quinntero]

I am having the exact same issue and holding the button down does not fix it. Device is barely a year old and it was functioning fine until this last software update. The display is too dim to make any changes to settings, so as of now it is useless to me. Software updates should be tested before being implemented to avoid this situation.  Customer service is unable to help, only offering a discount to buy another Fitbit device.

Sorry, I have been a repeat customer with 3 different Fitbit devices since 2015 and this Charge 3 will be my last Fitbit device.  Going to give Samsung a try.

[ErikaOM]

Have any of you gotten resolution yet? This started in mine over a week ago & I have tried all the short, long restarting bas well as changing the clock face in the app(joke, right?)! It is still dark, unreadable! It still vibrates to let me know it is on & it still syncs but I can't SEE anything in the fitbit itself! FITBIT PLEASE HELP US!! this isn't just one person but clearly a wide spread problem! 

[Ahlhere]

They were going to give me a discount for a new Fitbit? I won’t ever buy Fitbit again, too many people with the same issue!

Sent from my iPhone

[Lobuno]

I have the same issue. There's no working fix. The device or it's software is a broken mess. The company is doing nothing about it. This is my second and last FITBIT (or Google) brand device. Bye.

[Breton]

I haven't seen any responses from Fitbit except the one where they said they would reply to someone with a private message.  Guess that leaves the rest of us out.  Not happy!!

[RTJZ]

They are not doing anything about it.
I was offered a discount towards new one.

Sent from my iPhone

[Quinntero]

They haven't fixed it. This was my fourth and very last FitBit device because just as they have given up on my device, I have given up on the company. I am moving on to either an Apple or Samsung product now, as a direct result of their having broken the software on what was a great device.

[Ahlhere]

They told me they couldn’t give me a replacement but would give me a discount on a new one. I loved my Fitbit but won’t get another.

Sent from my iPhone

[Quinntero]

They broke it with their software update and instead of admitting that, and fixing it or replacing it they want you to buy a new one which will also become broken by a future software update. It is their economic model to have you continue to buy new ones each time they break your current one. No thanks, I have voted with my wallet and have gone to another brand.

[Runwithsue]

Maybe you can explain to me how long an individual unit is supposed to last with daily wear.  I purchased and received my first unit in July 2019.  Less than 6 months later, my Charge3 Fitbit started to show defects/lines across the face of the unit.  In January 2020, Fitbit sends me a replacement unit.  Less than 6 months later, same issue, lines across the face of the unit.  This time I asked customer service if this was a common issue with the Charge3.  They sounded insulted by this question and stated no that this was unusual.  Now here we are again only 8 months after receiving the latest unit, the entire face goes black for no reason.  And then they tell me I have to buy a replacement(unit #4) less than 2 years, aka 20 months, after my original purchase.  It seems to me that the Charge3 was defective from the start and their answer is to only offer a 35% discount off a new unit.