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Charge 3 screen is dim and hard to read

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‎11-04-2020 17:53 - last edited on ‎11-05-2020 09:11 by Fitbit Moderator

‎11-04-2020 17:53 - last edited on ‎11-05-2020 09:11 by Fitbit Moderator

Please note i am enquiring on someone's behalf.

The problem is that the fitbit has been charged successfully but is very light to see.

What are the possible solutions to this?

 

 

Moderator edit: updated subject for clarity

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‎11-04-2020 19:42

‎11-04-2020 19:42

Could be in Sleep Mode.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-05-2020 09:10

In response to JohnnyRow

‎11-05-2020 09:10

Hi @Ritz2020, it's great to see you in our Fitbit Community. I'm sorry to hear that the screen of the Charge 3 is hard to see or dim.

 

In addition to the information that shared my friend @JohnnyRow, please have the owner of the tracker to restart it as described in this help article. After this, have her/him to follow the steps listed in this help page, under the subject "Settings app" and have her/him to adjust the screen's brightness and see if the issue gets fixed.

 

Keep @JohnnyRow and me posted on the outcome.

JuanJo | Community Moderator

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