Charge 3 screen is fading from the edges inwards

[SunsetRunner]

Hi I have noticed my screen is fading from the edges of the screen inwards like the screen is going I noticed a few months back its started and my fitbit wasn't responding like it should be especially when turning my wrist it doesn't always light up I've checked all the settings my screen isn't set to dim or sleep mode I've tried everything I wish I done something in August I could of sent it back as it was under warranty still now I'm stuck with a fitbit that is going to die not impressed when it's been well looked after please help 🤞

Moderator Edit: Clarified subject

[AlvaroFitbit]

@SunsetRunner Thanks for stopping by!

Let me help you with your Charge 3 screen fading and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[ShawnaDe]

I am having this same issue.  I have tried troubleshooting and it still keeps fading.

[AlvaroFitbit]

@ShawnaDe I hope you're doing well!

Let me help you with this and thank you for troubleshooting this issue. You don't specify which troubleshoots you have tried so I just want to confirm that you have tried restarting your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[ShawnaDe]

Thank you for responding.

Yes  I do that every week and have tried reseting it many times since it has started to fade.

[ShawnaDe]

It is now completely faded. The only time a can see any light from the screen is if it is completely dark in the room, and even then it is extremely hard to read.

[AlvaroFitbit]

@ShawnaDe thank you for the update.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.

[ShawnaDe]

Thank you

[AlvaroFitbit]

@ShawnaDe you are very welcome!

Hopefully Support should be able to help you get back on track.

I'll be around.

[SunsetRunner]

Hi. I’ve got the same issue and have tried all the reset options. It seems to be fading from the left and right sides inwards. Resetting doesn’t seem to improve it. 

[AndreaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. Thanks for letting us know that you have tried all the reset options and that your Charge 3 seems to be fading from the left and right sides.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.