Charge 3 screen is fading

[Darbie12]

My charge 3 is beginning to fade.. My numbers are now becoming half #'s and are very dim..  So disappointed in the quality of these charge 3's.. I have friend with charge 2 and they are still going 4 and 5 years later.. Mine not quite 2 years and going, hubby had 3 and of course he now has a dead fitbit.. Mine looks like it's not far behind dying a slow death here.. So sad.

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

Hi @Darbie12, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Charge 3 since the the screen became dim faded. I totally understand how you feel about this and we appreciate your feedback since this helps us to keep improving.

Please restart your Charge 3 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[Darbie12]

no, not the best answer.. Hit that to see if there was a best answer.. Fitbit is not the best tracker going.. Very disappointed in a 200 dollar item lasting less than a year with hubby's charge 3, was replaced 3 times and mine that was purchased lost face after the warranty was up... Workmanship is terrible

[Spagball]

Had the same frustration. Thankfully it was under warranty. They replaced it. Also fortunate that they sent two replacements. One of the two replacements died w/in a few months; same screen problem as the first I sent. I figured out it must be that I was showering with it. Now I take it off and that seems to be helping.

[JuanJoFitbit]

@Darbie12 @Spagball I totally understand how you feel about the issues you experienced with your Fitbit trackers. We really appreciate your feedback and comments since this helps us to keep improving.