Charge 3 screen is fading

[Abitfit72]

The screen on my fitbit charge 3 is partly faded. It is fully charged and just started fading. Can anyone help? 

Moderator edit: updated subject for clarity

[Yvelenfb]

 

[Midnightshadows]

Got the same problem also can not see screen in daylight. Tried all suggestions but nothing works. Fitbit is a waste of money 

 

[Yvelenfb]

Check when you bought it. It may still be in warranty. Then contact Fitbit support.

Sent from my iPhone

[public_acct13]

I have had exactly the same experience. In fact, the CSR with whom I spoke USED the word "defective" to describe my screen! But yup, since it's out of warranty, I'm welcome to buy a new one.

BTW, this is the SECOND device on which this happened!!!

I purchased 1/2019, and when the device screen display failed in 7/2019, they replaced it. However, the second device has failed in 8/2020, and they told me to buy another.

That this is happening repeatedly says that it's definitely a defect. That they are actually initiating use of the word "defect" to describe the problem says that they are fully aware of this. 

GRRRRRRR.

[JElsen]

Hello! I have tried this to fix my faded screen. I have also tried removing the charge and reinstalling. Nothing has changed. Is there another step to try? Thanks!

[Midnightshadows]

That’s why I would never buy another FitBit

Sent from my iPad

[llazz]

I am sorry I have not responded earlier. Fitbit folks extended assistance
to me. While the devices were on sale last month, I was able to use the
sale along with an added percentage off to purchase a new device. I did not
want to give up on Fitbit technology, I am thankful that they heard my
request and showed me some mercy!

[TMMagnesson]

Same here. Am ordering Garmin now.

[Rainebow51]

Fitbit screen has faded. A gray rectangle. Just bought earlier this year. 

[Midnightshadows]

Seems as though lots having this problem but FitBit are ignoring it. Best not to buy FitBit as lousy after sales service

Sent from my iPad

[librarymezzo]

I"m having this same problem, with the screen almost invisible at the edges and faded all through. I've tried restarting a few times, with no effect. For the past month or so, my Charge 3 also has stopped vibrating at 10,000 steps or when I get a call or text, although it still shows up in Settings as ready to do that. Any other suggestions as to what I might do? I can only read the display in a dark closet.

[KatesHere]

My watch out of the blue started getting dimmer and dimmer to the point that the only visible thing now is a number on the very bottom of the screen.

If it wasn't for the app updating progress, I wouldn't even know it's working. Today I couldn't even charge it properly since not even the charging battery smiley display wouldn't show up.

Reading through this thread, it sounds like a defect that would be replaced if in warranty - does anyone know if customer service requests for replacements work outside of the USA?

[llazz]

Make an appeal to Fitbit support. I was able to get a discount on top of a
current sale price.

[elbo612]

Mine is starting to fade, and tried this but didnt change anything...

[Rainebow51]

Thank you. Mine was only a few months old so they replaced it. It’s my third Fitbit so I’m a repeat customer.

Sent from my iPhone

[Sofía]

Hi, I have the same problem with my charge 3, and from what I see the only solution is to change the device, right? there is no solution?

Thanks!

[Midnightshadows]

Exactly, many have had problems so buy a device that isn’t a FitBit.

Sent from my iPad

[slaughtc]

Hello

i am having the same issue with my Fitbit Charge 3. I have loved and relied on this device for the last year. I tried the suggestion of powering it down and back up with no resolution.  Any other suggestions? I really don’t want to give up on my device. 

[Jasmmn]

Mine is doing the exact same thing. It still records everything to my app but using my Fitbit for information has become useless.

[slaughtc]

Hi Jasmmn

Mine is doing the same also. Very frustrating. I like to check my status throughout the day and also the time is nice to see. Lol. I really don’t want to have to purchase another one. For what I paid, longevity should be part of this package.