Charge 3 screen is fading

[rosiebunny]

I’m getting so fed up. This is my second Fitbit Charge 3 that the screen has stopped working on. It still syncs with my phone and I can see some of the screen when I’m in a pitch dark room, but I can’t see the screen at all during the day. Has this happened to anyone else? 

Moderator edit: updated subject for clarity

[Baltoscott]

Hi @rosiebunny -- I have had this happen to me once before and was able to fix it from the app by changing to a different clock face and then syncing.  After I got the screen back I was able to change back to the original clock face.  Hope it works for you.

[rosiebunny]

Thanks for taking the time to reply. Unfortunately this doesn’t improve things (and neither did a full reset!). 

[MarreFitbit]

Hello there @rosiebunny, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshoot your Charge 3's screen prior to contacting us. 

Since none of the steps you tried have worked, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Hey there @Baltoscott, thank you so much for your help. 😉

Let me know if there's anything else I may do to help you.