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Charge 3 screen is fading

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‎10-29-2020 09:00

‎10-29-2020 09:00

My Charge 3 screen is fading. Only some of the time and steps are now visible on the screen. I cannot read the date at all. I have tried adjusting the brightness and also the "hard" restart while it is charging. Any ideas how to fix this? Thanks!

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‎10-29-2020 10:30 - last edited on ‎01-24-2025 05:32 by Fitbit Moderator

‎10-29-2020 10:30 - last edited on ‎01-24-2025 05:32 by Fitbit Moderator

@AshleySt5 It's great to see you in the Community! 

Let me help you with your Charge 3 screen not working as it should and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-29-2020 10:44

In response to AlvaroFitbit

‎10-29-2020 10:44

My Charge3 screen has also faded so much to the point I can bearly see the time, even changing the clock face to a larger display didn't work!! What's the resolution?

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