Charge 3 screen is fading

[RandK]

I have had my Charge 3 for a couple of years so it’s not under warranty. Over the past week the screen brightness has depleted and I can only just about make out the time on it. The rest of it is unusable. I have read over some of the forums and tried the reboot thingy a few times to no avail. I now suspect that this is a common problem with this Fitbit. I really cannot afford a replacement and was wondering whether there’s anyway I could send it for a service or something? Any advise welcome. Thanks in advance.

Moderator Edit: Clarified subject 

[Odyssey13]

Hi @RandK  there is no repair service for these devices from Fitbit. There may be other services if you search online, but there are none we can suggest on the forums.

[MarkR1628]

What is the point of your response if you offer no valid solution or alleviate any of RandK's frustration?

[Odyssey13]

@MarkR1628  my response was the only possible one. There are no repair services for these devices from Fitbit. You can find a third party place that repairs some of them, but it's no guarantee that it will work or that it is in a price range that someone wishes to pay. Sorry you're not happy with your own Fitbit, but you were offered a discount.

[WilsonFitbit]

Hello @RandK. Welcome to the community forums. @MarkR1628 Nice to see you around. @Odyssey13 Thank you for your input and it is nice to see you around. 

@RandK Thank you for the detailed information and thanks for the troubleshooting steps you've tried and for taking the time to provide your feedback. I was able to see that @Odyssey13 was able to provide information regarding your question.

Also, I can confirm that the information she provided is correct, while we don't have a repair center, I'd recommend contacting our Support Team for further assistance. If you already have a case with them, please reply back to them and they will be able to review your case and provide additional information. 

@MarkR1628 Your feedback and comments are very appreciated. On a side note, I've noticed that you have a case with our Support Team and they are currently working on that case, so I recommend keeping an eye on your inbox since they should get back to you shortly. Also, if you have additional questions or inquiries, please make sure to let them know, this way they can continue assisting you. 

See you around. 

[RandK · Accepted solution]

Just an update to say that my charge 3 is now working perfectly!

Got through to chat and a lovely girl went through the steps that everyone tells you to try, rebooting the device during charging etc. Then it turned out to be a simple fix, well in my case anyway. 

On the Fitbit, swipe from right to left and scroll through to settings.

Click on settings and change “brightness” to “normal”.

I have never went into settings on my Fitbit so I have no idea why it had changed to “dim” but hey ho, I’m just happy to have mine working again. 😀

[Odyssey13]

Wonderful news @RandK  and thanks for returning to let us know. Always good to know how awesome customer support is and that they can get us going again.

[WilsonFitbit]

@RandK Thank you for the update! @Odyssey13 Thanks for your kind answer! 

I'm also happy to know that your Charge 3 is now working! I hope you can continue tracking towards your fitness goals. On a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

See you around. 

[naenae40]

My screen is faded and the brightness is set on normal. I have also tried the reboot. Any suggestions?

[WilsonFitbit]

Hello @naenae40. Welcome to the community forums! 

Thank you for the information and for restarting your Charge 3. Since you have followed the recommended tips in this thread and the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat.  

See you around. 

[RosalindC]

my setting is Brightness Normal so that hasn't helped me at all. Did the lovely girl suggest anything else? I have rebooted but nothing has improved.

[CindyMFitbit]

Welcome! It's great to see you around @RosalindC. 

I appreciate the details shared on your post and for the troubleshooting tried prior posting. If you haven't done so, I suggest trying a long restart, it is different than the basic one and you can complete it by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If after this, the issue persists, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around. 

[RosalindC]

Thank you so much for all these details. Very helpful but I don’t get the progress bar or all the vibrations unfortunately , just a smiley face appears . We find it very hard to depress the ‘button’ which is inset and so thin.
I shall have to phone up.
I really appreciate your attempt to help me.
Best wishes
Ros

[CindyMFitbit]

Thanks for your response and for trying the instructions provided @RosalindC. 

I'm sorry to hear that the button is hard to press and you didn't get the progress bar, but let's contact our support team, I know they will be glad to help you out and provide a solution.

Have a nice day! 

[RosalindC]

Thank you x

[Galitaya]

Thank You for info....I was having the same issue and this solution worked great.

[CindyMFitbit]

A warm welcome to our new friend @Galitaya. 

It's great to hear that the instructions found here helped you to fix the issue. I appreciate all your troubleshooting efforts. I hope you can continue tracking towards your fitness goals!

Have a nice day!