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Charge 3 screen is grey and it has some stripes

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‎06-13-2021 11:56 - last edited on ‎06-14-2021 04:14 by Fitbit Moderator

‎06-13-2021 11:56 - last edited on ‎06-14-2021 04:14 by Fitbit Moderator

Hello!
My Charge 3 screen is not working properly. It is greyish on stripes and it is a bit unresponsive. 
I tried the short and longer restart but it didn't help. Can I try something else?
 10.jpg

9.jpg

 

 

Moderator edit: subject for clarity/format

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‎06-14-2021 04:13

‎06-14-2021 04:13

Hello @mariya_ik. Welcome to the community forums!

 

Thank you for the pictures, for the detailed information and for the troubleshooting steps you've tried prior to posting. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but Phone wait times are longer than normal, so I recommend initiating a chat. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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