Charge 3 screen is not visible

[Lozski]

My charge 3 screen is impossible to see most the time. Have played with settings. No joy.

Impossible to track any exercise when outside.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lozski.

I am sorry to hear your Charge 3 screen is impossible to see most of the time. Thanks for trying to resolve this and I am here to help. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes, I'll be around. 

[LucreciaV]

I have the same problem and doesn’t work. Can’t see anything during normal light. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @LucreciaV.

Thank you for joining the thread and sharing that you're having the same issue. If you are able to see your Charge 3 screen in the dark, please go to Settings > Brightness and change to Auto or On. Please also confirm that you don't have "Sleep Mode” turned on: press and hold the button on your device. Tap a setting to turn it off. For more information, see How do I navigate my Fitbit device's screen?

Keep me posted on the outcome. 

[LucreciaV]

Thanks for your reply Lolita, but doesn’t work properly, like the edges are less bright and during the day or normal light is impossible to read or do anything. I try to start the watch again the short and long way as on others replies but is not working. 

[LiliyaFitbit]

Thank you for your reply, @LucreciaV.

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created. I would encourage you to keep the communication via email, they will continue assisting you on this matter. 

Have a great day!

[LucreciaV]

I wanted to thank everybody for your support and customer service! I'm very happy to be part of this family!!!

Have a wonderful holiday season and please keep fit and safe!

XX

[LiliyaFitbit]

Thank you for your reply, @LucreciaV.

I appreciate your time and feedback and hope you continue enjoying the Fitbit experience and working on your goals. Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums. Happy Holidays and happy stepping!