Charge 3 screen is now unreadable outdoor but indoor only

[asiayeah]

I'm afraid my Fitbit charge 3 is no longer readable outdoor. It used to be bright enough, but now the screen is totally unreadable outdoor (even in a cloudy day).

I tried rebooting the device and also Settings -> Brightness -> Auto / Normal and make sure it's not in Sleep mode. It is simply no longer bright enough outdoor.

My firmware version is the latest I believe, 28.20001.88.11.

I am out of warranty, however. Is it a hardware or software issue?

Thanks. 

[AlvaroFitbit]

@asiayeah I hope you are doing fine.

Sorry to hear about this and thank you for troubleshooting this issue. Not sure what cause this but I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

[Amesred]

I am having the same issue. I decided to go ahead and upgrade while they have the promotion going. The 2 never went bad. I hope the 4 is more reliable.

[BarbC98014]

Hope the new one works tor you.  Barb


Sent from the all new AOL app for iOS

[AlvaroFitbit]

@Amesred @BarbC98014 Welcome to the Community. 

@Amesred Thank you for sharing your experience in the forums. Hopefully your new device will meet your requirements and help you keep track of your daily activities. @BarbC98014 thank you for your kind words towards @Amesred.

I'll be around.