Charge 3 screen is too dim to read

[JonnyW24]

I have been using my Charge 3 regularly and without issue since buying it in May 2019. However, over the last month the screen has become too dim to read. I have tried adjusting the brightness settings, watch face, updating the watch and restarting it. But none of these have worked. Is there any advice on what I can do next to fix the screen as I cannot read it?

[EdsonFitbit]

Welcome to the Fitbit Community @JonnyW24.

I'm sorry to hear that your Fitbit Charge 3 screen is too dim to read. Thank you for the information provided and for trying to resolve the issue before contacting us.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

Please let us know if you have any question.

[habstc]

I've had the same issue regarding the brightness. Had not had an issue since I purchased the Charge 3 on Jun 10, 2020

[EdsonFitbit]

Welcome to the Fitbit Community @habstc.

I'm sorry to hear that you've had the same issue with your Fitbit Charge 3. Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of assistance.

If you have any question, please let us know.

[SylviaSanchez]

Hello I am facing exactly same problem since last Friday - what should I do to get it addressed / resolved please ? 

[Patti61G]

I also have the same issue, the screen is too dim to read. I have tried all the suggestions of changing the clock face, short & long reboot to no avail. This seems to have started after doing a recent update, can you restore the software to the former version while you research the fix?

[TXTriChick]

I am throwing mine out in the garbage and will NEVER purchase another
FitBit. Furthermore, I will be an ambassador to spread negative reviews of
FitBit. I went to the website for answers and all I found was hundreds of
users with the same issue. The company never offered real options or
suggestions to fix the problem. Additionally, comparing my bike garmin to
the FitBit showed it is inaccurate, when swimming my swim lap counter
indicated a different distance. Boo yo FitBit, only about profit, not
customer service. I wore my charge 3 for about 3 months and the screen is
unreadable.
Thank You, Good Luck; TriChick from Texas

[SylviaSanchez]

Hello 

am sorry for your frustration 

I’ve sent a direct message via Twitter and these are the recommendations they’ve sent right after 

“Hi, Sylvia! We recommend syncing your Fitbit Charge 3 then restarting it. To restart the device, please follow these steps: https://help.fitbit.com/articles/en_US/Help_article/1186.htm. Once you are able to restart the Charge 3, sync it again. If the issue persists, please share with us the email address paired to the Fitbit account so we can look further into this.”

i was unable to follow the instructions up to now since I’ve been attending several working meetings - and once I am done with them I will try myself and keep you all posted 

good luck as well 😷👍

[TuacaTom]

Turn off the Sleep function on the watch itself. 

[Deafref]

I've relied on my Charge 3 since its purchase from Amazon on 2019-09-19. About a month ago it started to dim and would not turn on the display with wrist movement. It now requires a button press. The display is now unreadable in most light conditions.  I have had to start wearing a watch to tell time. I'd like a reliable fix before the warranty expires (assuming there is a one year warranty).  GV Sep 9/20

[EdsonFitbit]

Hello everybody, thank you for visiting the Fitbit Community.

Before going any further, please confirm that you've restarted your Tracker by following the steps shared by @SylviaSanchez. In addition, if you are able to see your screen please go to your Fitbit Charge 3 Settings app and try to adjust the brightness. For instructions to navigate your Charge 3 screen, please visit this article.

@SylviaSanchez, thank you for sharing with us the recommendations from the Twitter team.

@Patti61G, thank you for trying to resolve the issue before contacting us. Restoring the software to the former version is actually not an option.

@TuacaTom, thank you for your comment.

@Deafref, thank you for the information provided.

@TXTriChick, please confirm that you have set the pool length before your swim session. For more information, you can visit this article. Whether you continue experiencing inaccurate readings, please let me know if you are swimming using any of the 4 most common strokes (freestyle, backstroke, breaststroke, and butterfly).

Please let us know if you have any question.

[Patti61G]

Thanks however this did not resolve the issue.

[Patti61G]

Thank you for acknowledging my post however fitbit hasn't offered a solution, what are we suppose to do???

[TXTriChick]

Tried everything suggested, FAILURE.

[User59]

Took me a minute to figure it out but I finally got it to work. I pressed the home key on the side scrolled to the left until I got to settings and noticed that the display said DIM.  I scrolled it up to bright, I don’t know how it got that  way because I certainly would never use the dim setting. I was also able to remove DND which turned itself on by rebooting the device

[princessjoy]

I am also facing the same problem and it's virtually impossible to read the screen either indoors and outdoors.  This is very frustrating and the steps to do a hard reset/reboot dont seem to be addressing the problem.  Please help!

[Deafref]

After my post on September 9th, I also tried a Tweet @Fitbitsupport. It began as a live chat. But no immediate reply; not even a "we will look into it." Still no response as of 0757 h EDST on September 10th. Perhaps any satisfactory remedy is too costly given so many repirted Charge 3 problems.

[User59]

It can be extremely frustrating to try something over and over and then have to deal with customer support whose only recourse is to say sorry bout that let’s elevate this while we pass the ball. I was able to get it to work after multiple tries. I also put the Fitbit on the  charger pressed and held the side button for 15 seconds till it restarted then scrolled to the left, settings is the last option. Then roll screen up to bright. It actually worked

[Deafref]

Thanks muchly.

I repeated your protocol a second time after it hung on the first run. 

It worked!

[SheldonW]

Thanks for the suggestion. Mine was/is so dim I had to do this in a dark closet to get to settings. Alas, my Fitbit was on "Normal" and that is still very dim. 

But I am glad this worked out for you.