Charge 3 screen is too dim

[Verina]

I cannot see my screen. Please help!

Add more brightness settings on Charge 3. At the brightest setting (normal) I can not see the screen outdoors. Add a brighter setting than "normal" Please. 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Verina. Welcome to the community forums. 

Thank you for the detailed information and for taking the time to provide your suggestion and feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

At this time, I'd like to let you know that there are some reasons that could impact the screen brightness of your Charge 3. In this thread you can find additional tips regarding this matter, but if the issue persists, my best recommendation is that you please contact our Support Team for further assistance. You can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

See you around. 

[spsngh]

I have the same issue of screen brightness, nothing is visible outdoor

[WilsonFitbit]

Hi @spsngh. It's great to see you around! 

Thank you for reporting this matter. If these tips haven't helped, my best recommendation is that you please contact our Support Team for further assistance. You can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[spsngh]

Great Fitbit Reply

[WilsonFitbit]

@spsngh It's a pleasure. 

I hope you can get back on track soon. 

See you around. 

[spsngh]

Sure, not with Fitbit anymore, 3 trackers in 5 years which work only for
warranty period

[WilsonFitbit]

@spsngh Thank you for your reply. 

Your feedback is very appreciated and I appreciate your understanding, but replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.

See you around. 

[spsngh]

Please let me know discount options.

Thank you

[WilsonFitbit]

@spsngh Thank you very much for your reply. 

To learn more about if your Charge 3 qualifies for a discount, I'd recommend contacting our Support Team. They will be able to provide information about this. As mentioned on a post above, you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

See you around. 

[spsngh]

Had a chat with Patrick James, he assigned the matter to higher up and now again waiting 

[SheilaGS]

Me too. And when I try to adjust the settings it gets dimmer and now I can't see anything.

[WilsonFitbit]

@spsngh Thank you very much for your reply. @SheilaGS Welcome to the community forums. 

@spsngh I also appreciate your patience. At this time, I was able to see your case and our Support Team is still reviewing it. Nevertheless, take into consideration that a discount could be an available option but some conditions and requirements should be met. If your case doesn't meet the requirements a discount can't be provided. 

@SheilaGS Thank you for the information and for your help in trying to resolve this matter. I'd recommend visiting this thread for tips and suggestions on how to resolve screen inconveniences. 

Hope this helps. 

[SheilaGS]

I see the band is starting to tear too. I am looking into a new unit.

[WilsonFitbit]

@SheilaGS Thank you for your reply. 

At this time, my best recommendation is that you please reach out to our Support Team for further assistance. Please make sure to let them know about the situation with your Charge 3 and the issue with the wristband, this way they can review your case and provide assistance for those inconveniences. 

Note that you can get in touch with them through chat or over the phone, but phone wait times have been a little bit longer than normal. Click here to get connected. 

See you around.