Charge 3 screen is very dark

[eagertorun]

All of a sudden, my Charge 3's face is very dark.  I can hardly see the numbers yet it's charged.  Any ideas?  Thanks.

Moderator Edit: Clarified subject and updated label

[Gondwana · Accepted solution]

You're a bit off-topic, but check the brightness setting in the quick options screen that you get by swiping right.

[eagertorun]

Thanks so much.  It worked!  Much appreciated!!!

[LizzyFitbit]

Hi there, @eagertorun. @Gondwana Thanks for your great help.

@eagertorun I've moved your post to the Other Charge Trackers board so you can receive related replies. I'm glad your tracker is working well, and thanks for trying the steps suggested by @Gondwana. You did a good job and if you want to learn more about how to navigate your Charge 3, let me recommend this help article. Happy stepping! 😎

[Rikl]

My screen is so dark I can’t see what to swip!

[LizzyFitbit]

@Rikl Welcome to the Community Forums.

Thanks for letting me know about your Charge 3. Because your post didn't mention, may I know if you've tried restarting your tracker? If you have but the screen is still dark, I'd recommend performing a long restart with the following steps:

1. Plug your device back into the charging cable and hold the button down for 15 seconds.
2. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
3. The device turns off.
4. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
5. Remove the device from the charging cable. The device shuts down.
6. Plug the device into the charging cable again and monitor its behavior afterwards.

[twodet]

How do I do that if I can not see because it is so dark?

[Ssomanit]

I swipe but it is dark so cannot see the info

[LizzyFitbit]

Welcome on board, @twodet. @Ssomanit It's good to see you here.

Thanks for your efforts while troubleshooting your Charge 3, I'm sorry for this inconvenience. If you've tried every step shared in this thread including the long restart but the issue persists, let me recommend contacting our Support team so they can evaluate your options and see what can be done to help you with this matter. They're available via chat and phone, just click here to get connected with them.

[chrissy778]

This happened to me .. you have to go into a pitch black room with a magnifying glass and  swipe to the left till you get to brightness and tap under it till you get it . It’s totally ridiculous and a stupid feature 

[LizzyFitbit]

Hi there, @chrissy778.

Thanks for sharing your feedback and letting me know the steps tried prior to posting. I understand your point of view and I'm sorry you've had this inconvenience. Because you have tried adjusting the brightness level, may I know if you turned off the Sleep Mode? Did you also try performing the restart and long restart on your Charge 3 as described in my previous post?

If you have done all this, let me recommend getting in touch with our Support team so they can look into this and provide you with further assistance. Please click here to get connected with them via chat or phone, and don't forget to share with them every step tried so far.