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Charge 3 screen is very dim and sleep data is way off

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‎04-20-2020 09:38 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-20-2020 09:38 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

After I updated my charge 3, the display became very very dim. I can’t see it during the day, and it’s barely there at night. I did a hard reset. Now, not only can I not see the display, but my sleep is waaaaaaayyyyy off. The times don’t add up; it’s nonsensical. I have had it for about a year and a half w/o any problems. The last “update” really messed it up. Please help 

 

Moderator edit: updated subject for clarity

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‎05-04-2020 12:37 - edited ‎01-29-2024 08:46

‎05-04-2020 12:37 - edited ‎01-29-2024 08:46

Hello @Kdee1524, welcome to the Community Forums. We apologize for the late response.

I'm sorry to hear that your Charge 3's screen went dim after the update and that your sleep data hasn't been registered accurately. 

Since the restart you performed did not work, I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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