Charge 3 screen is very dim

[Sarajane0120]

Hello. I've had my Charge 3 since May and recently the screen has gone very dim. Even on the brightest option it's very dim.

I've tried charging it, restarting it and changing the clock face.

Any assistance would be greatly appreciated. 

Moderator edit: updated subject for clarity

[MakMak]

Hi, @Sarajane0120! Sounds like you've done some great troubleshooting and it's time to contact Fitbit Support directly.

[chandraireng]

Same with my Charge 3, the brightness very low

[MarreFitbit]

Hi there @Sarajane0120 and @chandraireng, welcome to the Community Forums. Thanks for troubleshooting the brightness of your Charge 3 trackers prior to contacting us. 

Thanks for letting us know about this issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for your help @MakMak.

Please let us know if there's anything we can do to assist you in the meantime.

[Llyweka]

My screen is also very dim and I can’t see anything. I’ve tried all the suggested fixes but nothing works. I have to look at my phone for the information. Did you get the problem fixed?

[MarreFitbit]

Hi @Llyweka, welcome here. Thanks for the steps you've done so far in order to improve the brightness of your Charge 3.

As mentioned above, we’re currently working to resolve this issue and hope to have a fix soon. We don't have an estimated date about when this issue will be solved. As soon as I have any updates, I'll keep you all posted. 

Let me know if there's anything else I may do to help you in the meantime. 

[chandraireng]

can you do something, like remoted my fitbit from there...?

[CamberSands]

I have an identical problem and have completed all the same tests as the others in this thread.   There is clearly a bug somewhere in the product.  What do i do in the meantime?

[MarreFitbit]

Hi there @chandraireng, welcome to the Community Forums. I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will be in touch with you shortly. 

Hello @CamberSands. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Charge 3 and your efforts while troubleshooting this inconvenience.

As mentioned stated along this thread, we don't have an estimated date about when this issue will be solved. As soon as I have any updates, I'll keep you all posted. 

[CamberSands]

Can you advise if there has been any update on this issue. i have been soldiering on with a poor screen now for some time expecting a fix to be released, if nothing is forthcoming I will be forced to send it back under warranty and advise those asking about this issue to do the same.

.   

[Sarajane0120]

I have not been made aware of a fix.

I was tired of waiting and so purchased a new device.

[Llyweka]

I managed to get my Fitbit replaced and the new screen is very clear. However, I   think that the steps are not accurate my Fitbit recorded I’d done 747 steps in my sleep. 

[Llyweka]

I sent my Charge 3 back back to Fitbit and got a replacement. It was a bit of a battle to get it replaced even though it was under warranty. If Fitbit were not willing to replace it I was going to take my case it to the Ombudsman as the item was not suitable for the purpose it was bought.
Good luck.

Sent from my iPhone