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Charge 3 screen is very dim

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‎06-04-2020 19:56 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

‎06-04-2020 19:56 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

My sister recently gifted me a charge 3 and I gave my husband mine (he has a problem with rose gold). I noticed the screen is a LOT dimmer than the one I am used to. I have changed the brightness setting to "Normal" and that is as bright as my old Charge 3's "Dim" setting. Is there anything else I can do?

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‎06-17-2020 19:00 - last edited on ‎01-28-2025 08:09 by Fitbit Moderator

‎06-17-2020 19:00 - last edited on ‎01-28-2025 08:09 by Fitbit Moderator

It's great to see you in the Fitbit Community @Bellecanto9.

I'm sorry to hear that your Fitbit Charge 3 screen is very dim. Thank you for the information provided and for trying to resolve the issue before contacting us.

I noticed that you've been recently in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience.

If you have any question, please let us know.

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