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Charge 3 screen is white

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‎11-25-2020 20:40 - last edited on ‎11-26-2020 03:37 by Fitbit Moderator

‎11-25-2020 20:40 - last edited on ‎11-26-2020 03:37 by Fitbit Moderator

i charged my charge 3 that I got as a gift from my son in 2019. Now it looks like someone took a white paintbrush ventricle down my screen on every screen. Seems like this is a common issue reading other comments here. What is the solution?

 

 

Moderator Edit: Clarified subject

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‎11-26-2020 03:38 - last edited on ‎04-30-2025 11:19 by Fitbit Moderator

‎11-26-2020 03:38 - last edited on ‎04-30-2025 11:19 by Fitbit Moderator

@mkiefer Welcome to the Fitbit Community!

Let me help you with your Charge 3 screen showing only white. You don't mention any troubleshoots so I suggest you try restarting your tracker by doing the following:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

Let me know how it goes.

Alvaro | Community Moderator

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