help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 screen is white

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-25-2020 20:40 - last edited on ‎11-26-2020 03:37 by Fitbit Moderator

‎11-25-2020 20:40 - last edited on ‎11-26-2020 03:37 by Fitbit Moderator

i charged my charge 3 that I got as a gift from my son in 2019. Now it looks like someone took a white paintbrush ventricle down my screen on every screen. Seems like this is a common issue reading other comments here. What is the solution?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-26-2020 03:38

‎11-26-2020 03:38

@mkiefer Welcome to the Fitbit Community!

 

Let me help you with your Charge 3 screen showing only white. You don't mention any troubleshoots so I suggest you try restarting your tracker by doing the following:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes